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Accessibility statement for the HMRC iOS app

This accessibility statement explains how accessible this app is, what to do if you have difficulty using it, and how to report accessibility problems with the app.

This page only contains information about the HMRC iOS app, available at https://apps.apple.com/gb/app/hmrc/id514561561.

Using this app

You can use the HMRC app to do things like check your next salary payment from your employer, check your next tax credit payments, find your tax code and find out how much Income Tax you should pay.

This app is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this app. This means you can use the built-in accessibility features on your device to:

  • invert colours and adjust contrast levels
  • increase the text size without the text truncating or overlapping
  • navigate the app using Switch Control
  • get around the app using Voice Control
  • listen to the app using VoiceOver

We have also made the text in the app as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this app is

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Some people may find parts of this app difficult to use:

  • Screen reader users’ focus is not always sent to the correct area.

Reporting accessibility problems with this app

We are always looking to improve the accessibility of this app. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem.

If you are not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to get extra support from HMRC.

Technical information about this app’s accessibility

HMRC is committed to making this app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non‐accessible content

The content listed below is non-accessible for the following reasons.

Non‐compliance with the accessibility regulations

On the Tax calculator screen, screen reader users’ focus is sent to the top of the page if errors are made in the ‘Tax code’ field. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order). This will be fixed by 9 November 2024.

When a tab is selected on the Self Assessment screen, screen reader users’ focus is not sent to the correct area. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order). This will be fixed by 9 November 2024.

How we tested this app

The app was last tested on 4 May 2023 and was checked for compliance with WCAG 2.1 AA.

The app was built using parts that were tested by the Digital Accessibility Centre. The full app was tested by HMRC and included disabled users.

This page was prepared on 10 June 2021. It was last updated on 9 May 2024.

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