Ask HMRC Online

Start a conversation with the HMRC Digital Assistant. If you have questions about UK tax, National Insurance, customs duty or managing benefits, we can help.

Offering guidance

Ask HMRC online offers guidance to enable you to quickly:

• find general information about our services
• access your accounts and self-serve
• complete transactions with HMRC

Don’t include personal information. If the digital assistant cannot help you, ask to transfer to an HMRC adviser if they’re available.

Choose your service

We provide a digital assistant for:

• Anti-money laundering service
  Chat about registering for supervision and reporting suspicious activity.
• Child Benefit
  Chat about eligibility, claiming or stopping Child Benefit.
• Childcare Service
  Chat about Tax-Free Childcare, free childcare if you’re working and using your online childcare account.
• Construction Industry Scheme (CIS)
  Chat about registering and using CIS.
• Corporation Tax
  Chat about registering, filing returns and payments.
• Debt Management
  Chat about payment plans or reallocating payment.
• Help To Save
  Chat about the eligibility for the scheme, your account or your payments.
• Import, export and customs
  Chat about import and export duty.
• Inheritance Tax and probate
  Chat about tax affairs when someone dies.
• National Insurance (NI)
  Chat about your NI record or contributions.
• National Minimum Wage
  Chat about entitlement and what you can do if you’re not being paid enough.
• Online Services
  Chat about technical issues with HMRC accounts.
• Pay As You Earn (PAYE)
  Chat about tax on your income and tax codes.
• Self Assessment
  Chat about registering, filing returns and payments.
• Support for Tax Agents
  Chat about your clients’ Self Assessment or PAYE needs.
• Tax credits
  Chat about payments, renewals and overpayments.
• Tax for employers
  Chat about running payroll and employee benefits.
• Trade Tariff
  Chat about goods you want to import and export.
• Trusts
  Chat about registering and managing trusts.
• Value Added Tax (VAT)
  Chat about registering, filing returns and making payments.

Is this page not working properly? (opens in new tab)