Frequently asked questions

Why is the error message 'all fields must be numeric' displayed when I enter my figures on the online VAT return?
How will the online service know how to calculate my figures if I use the Flat Rate Scheme?
Do I include the value of intra-EC supplies/acquisitions of services in boxes 8 and 9 of the return?
A temporary error message was displayed when I clicked the 'Submit' button in my online VAT return. How do I know if my return has been submitted?
If I file my online return late, will my Direct Debit still be taken and when?
Can I view my VAT tax position online?
How do I access the 'Change registration details' online service?
I have lost my Activation Code or it has expired - how do I get another one?
Why won't the online service let me change my registration details?
How can I tell HM Revenue & Customs (HMRC) about other changes to my details?
How do I change or cancel my request if I've made a mistake?
I am selling a VAT registered business and the new owner wants to take on my VAT Registration Number. The new owner of the business is sending HM Revenue and Customs (HMRC) a paper VAT 68. Do I have to complete a paper VAT 68 or can I give the information online?
What happens if HM Revenue and Customs (HMRC) doesn't receive the VAT 68 from the new owner?
How will I know HM Revenue and Customs (HMRC) has processed my VAT 68?