About this guidance
This guidance is to help you support a caller who may be experiencing economic abuse.
There are links throughout the guidance if the caller:
- is in or at risk of immediate danger
- can no longer talk freely or uses a safe word or phrase
- does not want to continue the call
The links provide:
- steps to take in these situations
- adviser support
They will look like:
We understand that calls of this nature can be distressing. Your wellbeing matters and support for you will be available at the end of the guidance.
Remember, you may be the first person the caller has spoken to about their experiences.
Please show empathy and make them feel as comfortable as possible to confide in you, so we can support them in the best possible way.